You can return most of the products purchased in our shop at any time without giving any reason. However, cork products with a self-adhesive layer corks and all items manufactured and modified according to individual customer requirements are non-returnable. The conditions for returning your purchase and getting a full refund are the following:
Returned products will be accepted only if all of the above conditions are met. For more information on the product return procedure, please contact our customer service staff.
- Filling in the return form correctly and sending it to us by email,
- Notifying us about the type of return transport and providing us with the date and number of shipment,
- Delivering your shipment exclusively to our return products warehouse (different from our company's registered office address - please ask our customer service),
- Ensuring that your shipment is complete and in the intact condition,
- We will only accept returns at all costs paid - no charge.
Returned products will be accepted only if all of the above conditions are met. For more information on the product return procedure, please contact our customer service staff.
