You can return most of the products purchased in our shop at any time without giving any reason. However, cork products with a self-adhesive layer corks and all items manufactured and modified according to individual customer requirements are non-returnable. The conditions for returning your purchase and getting a full refund are the following:
Returned products will be accepted only if all of the above conditions are met. For more information on the product return procedure, please contact our customer service staff.
- Filling in the return form correctly and sending it to us by email,
- Notifying us about the type of return transport and providing us with the date and number of shipment,
- Delivering your shipment exclusively to our return products warehouse (different from our company's registered office address - please ask our customer service)
- Ensuring that your shipment is complete and in the intact condition.
Returned products will be accepted only if all of the above conditions are met. For more information on the product return procedure, please contact our customer service staff.
