Returns policy

You can return most of the products purchased in our shop at any time without giving any reason. However, cork products with a self-adhesive layer corks and all items manufactured and modified according to individual customer requirements are non-returnable. The conditions for returning your purchase and getting a full refund are the following:
  • Filling in the return form correctly and sending it to us by email,
  • Notifying us about the type of return transport and providing us with the date and number of shipment,
  • Delivering your shipment exclusively to our return products warehouse (different from our company's registered office address - please ask our customer service),
  • Ensuring that your shipment is complete and in the intact condition,
  • We will only accept returns at all costs paid - no charge.

Returned products will be accepted only if all of the above conditions are met. For more information on the product return procedure, please contact our customer service staff.
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