Terms & Conditions



This site is owned by KORK.PL Sp. z o.o. (hereafter THE MERCHANT) and registered in Poland, Registration No. 7792368534, with registered address at Nowosolska 12, 60-171 Poznan, Poland (hereafter THE MERCHANT ADDRESS), and email address at office (at)

Any purchase of goods from the site (hereafter THE MERCHANT SITE) requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".

These Terms shall apply during the use of the Online Store These Terms and Conditions constitute one whole with the Store Privacy Policy. Please read the above documents carefully. Lack of consent to the terms and conditions contained in these documents makes it impossible to use the Online Store. We reserve the right to update or amend these Terms at our own discretion. Please read the changes. If you have any questions or doubts concerning these Terms, please contact the Seller by sending an e-mail to office (at)

  1. 2.1. All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.
  2. 2.2. Terms used herein have the following meanings:
    1. 2.2.1. Seller – KORK.PL SP. Z O.O. with its registered office in Poznań (postal code: 61-171), Nowosolska 12, Tax Identification Number (NIP): 7792368534, National Business Registry Number (REGON): 301311448, registered in the entrepreneurs' register kept by the District Court in Poznań - Nowe Miasto i Wilda in Poznań, VIII Economic Department of the National Court Register under the KRS number 0000941946, is also the owner of the Online Store;
    2. 2.2.2. Online Store – a page through which the User may view the offer concerning the Goods and place Orders. Services – services provided by the Seller through the Online Store under the terms and conditions specified herein;
    3. 2.2.3. User - a natural person being a consumer, who uses the Online Store;
    4. 2.2.4. Consumer – a person defined in the Consumer Rights Act (2015), as an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession. Customer – a User who places an Order in the Online Store;
    5. 2.2.5. Goods – products presented in the Online Store;
    6. 2.2.6. Order – User's information provided to the Seller via the Online Store, expressing the intention to conclude a Sales Agreement, specifying in particular the type and number of Goods that the Customer intends to buy;
    7. 2.2.7. Sales Agreement – a contract for the sale of Goods between the Seller and the Customer entered into when and through the Seller's declaration of shipment;
    8. 2.2.8. Delivery – delivery of ordered Goods by the Seller to the address specified by the Customer in the Order;
    9. 2.2.9. Store Privacy Policy – the Seller’s privacy policy document available on webpage;
    10. 2.2.10. Store Privacy Policy – this document.
  1. 3.1. As a User of the Online Store, you agree to use the Services provided by the Seller through the Online Store specified herein and you accept the Store’s Privacy Policy. The terms and conditions of the said documents apply to all transactions made through the Online Store. Please read these conditions carefully before using the Online Store. By using the Online Store website you confirm that you understand and accept the Terms and the Store’s Privacy Policy.
  2. 3.2. When running the Online Store, we reserve the right to change or withdraw the Online Store’s offer at any time, to refuse services to Customer and to amend these Terms. If we introduce any changes to the Terms, we will inform you as soon as possible by publishing changes on our website and updating the date at the end of the Terms. Any changes will enter into force after their publication on the Online Store website and it is your responsibility to read the terms and conditions whenever you use the website. By using the Online Store you accept the most up-to-date version of the Terms and the Store’s Privacy Policy.
  3. 3.3. To use the Online Store’s services, the User must be 18 years of age and correctly sign up to the Online Store.
  4. 3.4. By using the Online Store, you confirm that the data provided by you during the sign-up process or at any time when using the Services are correct and complete. You must promptly notify us of any changes to these data. You must give us your true first and last name, address of residence, telephone number, e-mail address and any other data that we may need to receive and process your Orders.
  5. 3.5. We need your e-mail address to provide you with important information, such as confirmation of Orders and changes in the terms of the Services provided. By signing up to our Online Store, you agree that your e-mail address may be used to provide the above-mentioned information.
  6. 3.6. When signing up to the Online Store, you create an individual user account and a password for an individual user account. Using your user account, you can edit your data. Your password is exclusive to you. Your responsibility is to keep your password secured. We reserve the right to change or cancel the password at our own discretion in reasonable cases. It should not be made available to third parties and should be kept confidential. If you become aware of any abuse related to unauthorised access to your password or account, you should contact us immediately.
  7. 3.7.We reserve the right to:
    1. 3.7.1. Refuse to sign up a new User, suspend or close the User’s account in the Online Store at any time,
    2. 3.7.2. Disable access to all or part of the Services at any time.

All content posted in the Online Store or the Website, including trademarks, photographs, descriptions and applications, are protected by law. Any use thereof in whole or in part is prohibited and constitutes a violation of the law.

  1. 4.1. The unit prices of the Goods stated in the Online Shop at the time of placing the Order are the actual prices and will be included on the proof of purchase.
  2. 4.2. The prices of the Goods include the VAT rate effective at the time of placing the Order.
  3. 4.3. The only payment method for the Order accepted by the Seller is the online payment method.
  4. 4.4. Payment for the purchased Goods is made before shipping the order.
  5. 4.5. If the payment for the purchased Goods has not been collected or has not been collected in full amount upon receipt of the Goods, you are still responsible for paying for the purchases. In such a case, a Seller's employee will contact you regarding payment.
  6. 4.6. All goods are shipped from warehouses in Poland, so they may be subject to customs duties and import charges upon arrival in the UK.
  7. 4.7. Additional costs:
    1. 4.7.1.Orders with a value less than or equal to £135.00 for individuals have UK VAT charged at the point of sale (PL) meaning that the customer will not be charged additional fees when importing to the UK.
    2. 4.7.2. In the case of B2B transactions, orders with a value less than or equal to £135.00 are delivered to the UK using the "reverse charge" procedure, therefore the customer registered as a VAT payer in the UK is responsible for the VAT settlement.
    3. 4.7.3. All orders over £135.00 are subject to traditional customs procedures – for orders exceeding £135, the customer is obligated to pay a 20% tax. All costs, customs duties and taxes are borne by the recipient (importer). For more information, please visit GOV.UK. The fees will be charged by the parcel delivery service provider during their clearance upon arrival in the UK
  1. 5.1. The parties to the sales agreement for Goods concluded through the Online Store are the Seller and the Customer. The Online Store does not constitute a trading platform (a website facilitating agreements with other entrepreneurs or individuals).
  2. 5.2. Customer orders are accepted by the Online Store website (at the domain https:// ) after completing the entire order placement process.
  3. 5.3. Orders can be placed while the Online Store website is accessible (generally, 7 days a week, 24 hours a day, but due to technical limitations, the Seller does not guarantee constant availability of the Online Store website).
  4. 5.4. The sales agreement for Goods and Services is concluded in the English language.
  5. 5.5. The sales agreement for goods is concluded at the moment when the Customer, after completing the entire order process (i.e., clicking the "ORDER" button), accepts the Seller's offer made through the Online Store. From that moment, the sales agreement between the Seller and the Customer is legally binding.
  1. 6.1. Typically, it takes us around 1 to 2 business days to get your order ready for shipping. Our products are shipped from warehouses in Poland, so the standard delivery to the UK typically takes about 5 to 7 business days, which includes the time required for customs clearance. However, please be aware that this delivery time could be longer. You can find additional details about customs clearance on the CUSTOMS page GOV.UK.
  2. 6.2. Ordered goods are delivered cheaply and quickly only through :
    1. 6.2.1. FedEx Express Poland Sp. z o.o., with its registered office in Warsaw at ul. Annopol 19, 03-236 Warsaw, registered in the Entrepreneurs' Register of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIV Economic Division of the National Court Register, under the KRS number 0000357766.
    2. 6.2.2. GLS: General Logistics Systems Poland Sp. z o.o., with its registered office at ul. Tęczowa 10, Głuchowo, 62-052 Komorniki, registered in the Entrepreneurs' Register by the District Court Poznań - Nowe Miasto i Wilda in Poznań, VIII Economic Division of the National Court Register, under the KRS number 0000005009.
  3. 6.3. All necessary information about the type and exact delivery costs for all orders is displayed by the system after placing the products into the “basket” in the store. If you do not find any proposed shipping option for your delivery address, please contact us immediately by e-mail and provide the type and quantity of products that interest you. We will then prepare a customised offer with the most favourable prices of products and the most optimal mode of delivery.
  4. 6.4. Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.
  5. 6.5. All products leave our premises in perfect condition. The customer must notify the carrier of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.
  6. 6.6. No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.
  7. 6.7. As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse THE MERCHANT, who will deliver a new, identical package to the customer free of charge.
  8. 6.8. We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.
  1. 7.1. Right of withdrawal (cooling-off period): As per Directive 2011/83/EU, consumers possess the right of withdrawal, enabling them to reconsider their purchase decision and terminate the contract without any explanation. Within fourteen (14) business days from receiving the goods, customers can avail themselves of this cooling-off period, return the products at their own expense, and receive a refund for the amount paid, no questions asked.
  2. 7.2. Exception to the right of withdrawal: The customer does not have the right to an indefinite return of the goods in the case of agreements concerning:
    • Discounted products;
    • Goods specially ordered at the customer's request and produced according to their individual requirements. This category also includes all self-adhesive products offered by our store, such as self-adhesive cork rolls, self-adhesive cork sheets, self-adhesive cork tapes, self-adhesive colored cork sheets, self-adhesive decorative cork, self-adhesive 3D tiles, and others;
    • When goods are not returned in full packages, for example, flooring products;
    • Chemical products such as varnishes and adhesives;
  3. 7.3. Return Process and Guidelines:
    1. 7.3.1. Please inform our team at least one day before you send the product back by sending an email that includes details about your order and the items you intend to return.
    2. 7.3.2. Make sure to enclose the completed "Return Form," which can be obtained upon request from our employees, along with the proof of purchase when returning the items. Send them exclusively to the specified return address provided during your communication with us, and clearly mark the package as a return.
    3. 7.3.3. If your order included any complimentary items ("freebies"), please include them in the return package as well. Take care to properly package the returned items to prevent any damage during transit. Damages resulting from insufficient packaging may result in the return being declined. The cost of the return shipment is the responsibility of the customer. Additionally, be sure to securely place the proof of purchase within the package to prevent any inadvertent loss, misplacement, or damage.
  4. 7.4. Reimbursement: The customer bears all direct costs associated with returning the merchandise (e.g., packaging, securing, and returning it to the store). The store will reimburse the customer for the complete amount paid for the purchased items at the time of purchase.
  5. 7.5. Timing of Reimbursement: Once we've verified the return of the items and assessed their condition to ensure they are free from defects or excessive wear, we will commence the refund procedure promptly and within 14 days from the date we receive the returned pro.
  6. 7.6. Method of Refund: If the payment was completed via a bank transfer to the Store's account, the reimbursement will be executed via a bank transfer in the opposite direction. However, for payments made with a debit or credit card, we will return the funds to the same card used for the transaction. In cases where payment processors such as PayPal or Klarna were utilized, the refund will be credited to your respective account on those platforms.
  7. Customer assistance: All claims must be made in writing and sent to THE MERCHANT ADDRESS. Any claim that does not respect the rules defined above cannot be taken into account and releases THE MERCHANT of any responsibility to the customer. In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to THE MERCHANT in whole, in its original packaging and in perfect condition to WAREHOUSE ADDRESS IN POLAND (Nowosolska 12, 60-171 Poznan, Poland). For claims to be accepted, the customer must first make a declaration to THE MERCHANT concerning any returns and receive and THE MERCHANT's consent. If accepted, the customer will ship the package to WAREHOUSE ADDRESS IN POLAND (Nowosolska 12, 60-171 Poznan, Poland). Shipping fees shall be at the customer's expense.

    tel.: +48 616 616 911 (PL)
    tel.: +48 793 995 445 (EN)
    tel.: +49 159 04699518 (DE)
    e-mail: office (at)
    Business hours: Mon. - Fri. 8:00 – 16:00

A complaint regarding defects in the products or non-compliance of the products with the concluded distance sales contract can be submitted electronically to the address office (at)

In the complaint, it is necessary to specify the defect that, according to the Buyer, the products have, claims against the Seller, and if possible, provide documentation of the indicated defect and proof of purchase of the products from the Online Store. The Seller will respond to the complaint within 14 days of receiving it.

If the complaint is deemed valid, the costs of replacement or repair, including costs related to the complaint of the products, will be borne by the Seller.


These Terms of Use came into effect on April 15, 2017. Should any of the clauses within these Terms and Conditions be modified or invalidated by a ruling from a competent authority or court, the remaining provisions shall remain valid and shall be binding for both the Seller and the Customer. The Seller retains the right to make amendments to these Terms and Conditions. Any agreements concluded prior to the enactment of new regulations shall be executed in accordance with the rules that were in force at the time of agreement conclusion. The governing law for settling any disputes arising from these Terms and Conditions shall be Polish law. These disputes shall be resolved by the locally competent court. Customers who are Consumers also have the option to pursue alternative dispute resolution methods for handling complaints and claims. You can find all the necessary information regarding out-of-court dispute resolution procedures and claims on the website of the Office of Competition and Consumer Protection at: We would like to emphasize that these procedures are voluntary, and both parties must consent to their use.

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